Icetray Guarantee
ICETRAY GUARANTEE
Do not worry about the headache of returning your jewelry. Your satisfaction is our priority. We will cover the following for 60 days after delivery:
- Diamonds fall out or become loose
If diamonds become loose, contact us and we will ship you additional diamonds. If your order arrived with defects, we may either pay for repairs or have you take the jewelry to a local jeweler, where we will cover all fees associated with repair. This is at the sole discretion of Icetray.
- Your jewelry is tarnished after delivery
Icetray is NOT responsible for damage caused to your jewelry while wearing it. Please wear your jewelry with care to avoid this. If your jewelry does tarnish within 60 days of delivery, please contact us and we will send you complimentary tarnish remover wipes.
- One time polishing of your jewelry
Contact us anytime within 60 days after delivery for a complimentary polishing of your jewelry. You must cover initial shipping. Once delivered, please allow 2-5 business days for cleaning. Icetray will cover return shipping via USPS, UPS, or FedEx. Make sure the return address is the address you'd like us to ship your clean jewelry piece to.
Please Note: Icetray Guarantee is only valid 60 days after your order was delivered. Once this timeframe has expired we cannot continue coverage.
